Zerorez gets your carpets cleaner and keeps them cleaner longer.
That means your carpets will look and feel their absolute best! If, within 30 days of your appointment, you're unsatisfied with your Zerorez Experience—for any reason at all—we will gladly return and re-treat the areas you're unhappy with. Professional, quick, and explained what they were doing. They even came back under their free warranty to get a stain that showed up after the first cleaning. Founders Gaylord Karren and John Hopkins never intended to be in the carpet cleaning business—they were making a living as property managers in Texas.
They managed over 3, apartment units, and their biggest frustration—and largest expense—was keeping the carpets clean for their residents. No carpet cleaning company was able to clean the carpets well enough to avoid having to replace them. Gaylord and John knew there had to be a better way to clean carpets. First, was the soaps and detergents the carpet cleaners were using.
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Second, was the ineffective tools used to get them out. The leftover chemicals continued attracting dirt and dust long after the cleaning, which caused the carpets to get dirtier faster. Upon this discovery, and with the help of their friend and longtime home restoration specialist, Jim Stone, Gaylord and John set out to find a cleaner, safer, greener way to clean carpets. They founded Zerorez and the rest, as they say, is history. Skip to main content Skip to footer. Call Us Now Schedule Service. How can you tell if your carpet cleaner actually leaves your carpet cleaner?
Watch the "residue test" to find out:. No Harsh Chemicals. No Soap. Cleans Better Than Both. I paid just to get rid of them! Read More. Nov 12, PissedConsumer Called customer service and they put me in touch with a manager. The manager called and assured me that he would come up with a resolution and call me by the end of the day due to the awful job that was Comment 0 0. Larry Taylor Larry Taylor Jul 24 Home Improvement Expert. Reply 0 0. View more comments. Service Zerorez Carpet Cleaning Service. Reason of review Bad quality. Share Share Tweet.
Sep 21 ConventionalAlpineDachsbracke Zerorez - Outrage. Rating Details Advertised vs Delivered. Billing Practices. Customer service. Discounts and Special Offers. Diversity of Products or Services. Exchange, Refund and Cancellation Policy.
Price Affordability. Product or Service Quality. Complete misrepresentation and unethical business practices. Tech quoted WTH! View full review. Pros On time. Cons Pricing is misrepresented and inflated. Reason of review Pricing issue. Preferred solution Price reduction. Sep 17 PissedConsumer Zerorez - Harrassing phone calls. These people keep calling me leaving messages saying they are returning MY phone calls when I've never called them!
They are not in my phone log nor am I even in the state! I'm on the eastcoast!! Sep 11 UtopianMarshFrog Zerorez - Not a happy customer at all. Rating Details Diversity of Products or Services. Spots came back next day and my whole house has a Chemical Odor!! The guy that cleaned my carpets was very nice and respectful so no complaints on his friendlnes at all. I am disappointed in this visit! I would not recommend them at this point.
Reason of review Poor customer service. Preferred solution Let the company propose a solution. Sep 06 ConventionalBarracuda Zerorez - I had to redo what I paid them to do.
Nice staff. Poor results. I could not wait for them to come back, so i rented a system at Home Depot.
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Cleaned two of the four room,much better. Had someone ask why i didnt clean have the other rooms done. Told them those were the ones that zerorez did. Pros Way my carpets were cleaned. Reason of review It just did clean. Sep 05 KindAardvark Zerorez in Northeast Travis, Texas - Unacceptable service.
Rating Details Billing Practices. We used the company to clean our kitchen floor grout. All they did was paint over existing grout which started peeling after a few months. Instead of offering to come out and re do they used their 30 day policy as an excuse. Unacceptable service. Service Zerorez Tile Cleaning Service.
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Cons Horrible job. Aug 13 PissedConsumer After Zero- Res was done cleaning our carpet, it took a full three days for it to dry and the results were NO better than anyone we ever used before. Zero Res is a very dishonest firm, stay away from them! Comment 1 0. Aug 05 OceanicAbyssinian We had our air ducts ckeaned two weeks ago. Hours after the cleaning, we could barely breath. Called the company to come back and check the problem. Did a reclean.
Still smell dust every time the AC comes on!
Even the dog is coughing, now! Have no idea hiw to fix this problem. Pros Technician was friendly and professional. Cons Lack of quality service. Preferred solution Full refund. Tags Zerorez Dallas Poor Service. Jul 22 LeafyGar. I have been a customer of theirs for 10 years. The customer service I received from the technician was incredibly rude and inappropriate. He was lazy, at best. I don't know why a company could hire, much less send out such a kid, to service their clients He actually said he needed to stop cleaning my carpet and go off to the next house, cause he didn't want to be too exhausted for his next job.
I would not recommend this company any longer. You pay a lot of money for a poor job. Pros Pro environment.